Information We Collect

On Cloud may collect information you provide directly to us, information created when you use our website, and information needed to process your order or respond to your request.

• Contact details, such as your name, email address, billing address, and shipping address.
• Order details, such as products purchased, order number, checkout information, and customer support messages.
• Account information, if you create or use an account on our website.
• Website usage information, such as pages viewed, device information, browser type, and general interaction data.
• Email marketing preferences, such as subscription status and email engagement, if you subscribe.

How We Use Your Information

On Cloud uses customer information to operate our online store, provide customer service, process orders, improve the website experience, and communicate with customers.

• To process and manage orders, payments, confirmations, and order-related updates.
• To provide support for orders, shipping, returns, exchanges, product questions, and account help.
• To improve website functionality, store performance, product presentation, and customer experience.
• To detect, prevent, and respond to fraud, misuse, technical issues, or security concerns.
• To send email marketing messages if you subscribe or otherwise consent to receive them.

Order Processing

When you place an order with On Cloud, we use the information you provide to confirm your purchase, prepare your order, manage delivery details, provide customer support, and handle related order questions.

We may also use your order information to review return or exchange requests, respond to damaged or wrong item reports, and maintain accurate customer service records.

Payment Information

Payments may be processed through PayPal, Stripe, and credit card payment services. On Cloud does not use this policy to request sensitive payment details by email.

Payment information is used to complete transactions, verify payment status, process refunds when applicable, and help protect against unauthorized or fraudulent activity.

Cookies and Analytics Tracking

On Cloud uses cookies and analytics tracking to support website functionality, understand how visitors use the website, improve browsing performance, remember preferences, and review general store activity.

• Essential cookies help the website work properly, including cart and checkout functions.
• Analytics cookies help us understand website traffic, page performance, and customer browsing behavior.
• Preference cookies may help remember selected settings or improve your browsing experience.

You can manage cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Email Marketing

If you subscribe to On Cloud email marketing, we may use your email address to send updates, promotions, product information, sale notices, and store announcements.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected].

Service Providers

On Cloud may share limited information with service providers that help us operate the online store, process payments, manage orders, provide customer support, send emails, review analytics, and maintain website security.

These service providers are only provided with information needed to perform their services and are expected to handle customer information responsibly.

Data Security

On Cloud uses reasonable administrative, technical, and organizational measures to help protect customer information. However, no website, payment system, or online transmission method can be guaranteed to be completely secure.

Please do not send sensitive payment information, passwords, or unnecessary personal details through email or contact forms.

Data Retention

On Cloud retains customer information for as long as needed to provide services, manage orders, respond to support requests, maintain business records, resolve disputes, prevent fraud, and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it as appropriate.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights related to your personal information. These may include the right to request access, correction, deletion, restriction, or an explanation of how your information is used.

To make a privacy request, please contact On Cloud at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

On Cloud does not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review the request and take appropriate action.

International Users

If you access the On Cloud website from outside the country where our store systems or service providers operate, your information may be processed in another location. By using our website, you understand that information may be handled where our store operations or service providers are located.

Policy Updates

On Cloud may update this Privacy Policy from time to time to reflect changes to our website, store operations, services, or privacy practices. The updated version will be posted on this page with a revised “Last updated” date.