Acceptance of Terms

By accessing or using the On Cloud website, you agree to be bound by these Terms of Service and any related store policies referenced on the website. If you do not agree with these terms, please do not use the website or place an order.

These terms may apply to website visitors, customers, account holders, and anyone who interacts with the On Cloud online store.

Online Store Terms

You may use the On Cloud website only for lawful personal shopping and customer service purposes. You agree not to misuse the website, interfere with its operation, or use it in a way that may harm On Cloud, other customers, or the website experience.

• You must provide accurate and current information when placing an order or contacting support.
• You may not use the website for fraudulent, abusive, or unauthorized activity.
• You may not attempt to disrupt, damage, copy, scrape, or reverse engineer any part of the website.
• You are responsible for keeping your account login details secure if account features are available.

Product Information

On Cloud works to present product information, images, descriptions, sizing details, colors, and availability as clearly as possible. However, product details may change from time to time, and website content may contain errors, omissions, or differences caused by screen settings, lighting, or updates.

Please review product descriptions, size information, and checkout details carefully before placing an order. If you have a product question, contact us before purchasing.

Pricing and Availability

Product prices, promotions, discounts, availability, and product listings may change without notice. On Cloud may correct pricing errors, update product information, limit quantities, or cancel an order if information on the website is inaccurate or unavailable.

A product being displayed on the website does not guarantee that it will remain available at the time of checkout or shipment.

Orders and Payment

When you place an order, you agree to provide complete and accurate billing, shipping, contact, and payment information. On Cloud may review, refuse, cancel, or limit orders when necessary, including orders that appear incomplete, inaccurate, unauthorized, or potentially fraudulent.

• Payment must be completed through the available checkout methods.
• Order confirmation does not guarantee final acceptance if an issue is found during review.
• If an order cannot be processed, customer support may contact you using the email address provided at checkout.
• Refunds, when applicable, will be handled according to the related return or refund policy.

Shipping Reference

On Cloud may offer Free Worldwide Shipping as described in our Shipping Policy. Shipping timelines, tracking updates, destination eligibility, and delivery support are explained in the Shipping Policy.

Delivery estimates are not a guaranteed delivery date. Please make sure your shipping address is complete and accurate before placing an order.

Return Reference

On Cloud may offer 30 Days Free Returns on eligible items as described in our Return Policy. Return eligibility, item condition requirements, return instructions, exchanges, and refund timing are explained in the Return Policy.

Customers must contact customer service before sending any return. Returns sent without the correct return instructions and return details may not be accepted.

Account Information

If account features are available, you are responsible for maintaining the confidentiality of your login information and for all activity under your account. Please contact customer support if you believe your account information has been used without permission.

On Cloud may update, limit, suspend, or remove account access if account activity appears inaccurate, abusive, fraudulent, or harmful to the website or other customers.

Prohibited Uses

You agree not to use the On Cloud website or services for any prohibited purpose, including but not limited to:

• Violating any applicable law, rule, or regulation.
• Providing false, misleading, or fraudulent information.
• Interfering with website security, checkout functions, or store operations.
• Uploading or transmitting malware, harmful code, or disruptive content.
• Collecting, scraping, or misusing website data without permission.
• Harassing, abusing, threatening, or harming other customers or support staff.
• Using the website to infringe intellectual property or privacy rights.

Intellectual Property

The content on the On Cloud website, including text, images, page layouts, graphics, product presentation, logos, icons, and other materials, is protected by intellectual property and other rights. You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without permission.

You may view and use the website for personal shopping and customer support purposes only.

Third-Party Links

The On Cloud website may include links to third-party websites, payment pages, tools, or services. These third-party resources are provided for convenience and may be operated by parties outside of On Cloud.

On Cloud is not responsible for the content, policies, security, accuracy, or practices of third-party websites or services. Please review their terms and privacy policies before using them.

Disclaimer

The On Cloud website and its content are provided on an “as available” basis. While we work to keep the website accurate and functional, we do not promise that the website will always be uninterrupted, error-free, secure, or free from delays.

Product information, availability, pricing, promotions, and website content may be updated or corrected at any time.

Limitation of Liability

To the fullest extent permitted by applicable law, On Cloud will not be responsible for indirect, incidental, special, consequential, or punitive damages related to your use of the website, products, services, delays, unavailable content, or third-party services.

Nothing in these terms is intended to limit rights that cannot be limited under applicable consumer protection laws.

Changes to These Terms

On Cloud may update these Terms of Service from time to time to reflect changes in website operations, store policies, customer service processes, or legal requirements. Updated terms will be posted on this page with a revised “Last updated” date.

Continued use of the website after updates are posted means you accept the revised terms.